How To Give Feedback

We are committed to providing a quality service to all our patients, carers and visitors. We want to learn from your experience, hear what we are doing well, and importantly how we might be able to improve both now and in the future.

Give Feedback on our Care

We value all our customers, whether donating or shopping at our charity shops. We recognise that, from time to time, problems may occur. In the first instance, please provide feedback to a member of staff at the shop or ask to speak to the Manager or Assistant Manager at that shop. See a full list of contact details for our shops

House clearance, furniture collection, ebay and online shop sales

If you would like to feedback on our house clearance or furniture collection operations, or our ebay and online shop sales, please complete the form below or contact John Broomhead, Retail Director at the address below.

Our aim is to provide the best possible services to anyone who has contact with us through our fundraising department. We only exist because of public donations so our supporters deserve the highest standards in everything that we do.

However, unfortunately there may be times when we do not meet our high standards and when this does happen, we would like to hear about it, deal with the situation as quickly as possible and put measures in place to make sure it does not happen again.